yes I have had exactly the same problem and extremely frustrated at lack of help in terms of no email address, long waitis on phone and the fact that it seems the only way to find an answer is to trawl this forum inthe hope that a mod picks up on it - the number of different posts all on the same subject with no replies or action on the part of vrigin don't give me much hope! good to see that someone has 'escalated' yours though, best of luck 🙂
Yes, I have applied for a network unlock key code.
This arrived by email in this form:
Unlock code confirmation (KMM53728474V10455L0KM)
Virgin Media Web Team <firstname.lastname@example.org>
10:22 AM (3 hours ago)
Hello, We’re getting in touch to let you know your handset unlock code details is now available and shown below; <Code 1> 73501xxxx <Code 2> 353426xxxx. For guidance on how to unlock your phone please go to sim help Kind regards,The Virgin Media team
For security on this blog I have removed the last four digits of each code, for security.
On inserting the new sim card , the prompt " Network Key?" appears.
On entering either /both code I get the reply "Network Key incorrect" before it reverts back to "Network Key"
I think what we'll need to do is take a look at this via private message so I can access your account, and if we are still unable to unlock the device from there, I'll forward this onto our second line support team.
I'm going to pop you over a message now, you'll be able to find this over at the purple envelope.