Thanks for confirming @Kaichi.
I have double checked for you and unfortunately the only way to chase this up is to send a follow up email to the team.
You should have had a response by now so I would recommend dropping them another email. I know it is frustrating having to chase this and I am very sorry for the delay.
Keep us posted.
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I'll do that now
Thanks for working with us on this one @Kaichi
Really appreciate your patience.
Please do let me know how you get on.