Virgin Media Community

[Kaichi]

Can some one please help me I have a mobile account which has defaulted it is from 2011 it is on my credit file and I have been told it should be removed after 7 year. It has now been 10 years and it is still showing as a default. I need it gone can some one please help me

[Chris_W1]

HI Kaichi, thanks for the message and sorry to hear that this is still showing, what is the default date? Chris. 

[Kaichi]

Default date is 27.11.2011

[Beth_G]

Hi Kaichi,

Thanks for coming back.

The best team to contact would be our Credit File Amendments team - they can be contacted at creditfileamendments@virginmedia.co.uk. They'll be able to make any corrections for you.

Let us know how you get on.

Beth

[Kaichi]

Thanks I've emailed so just have to wait now 

Thanks for your help