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Debt Referral Disgusting

We ordered a phone and sim card last October (2018) for my daughter. 

The phone was returned after a huge palaver and both that and the SIM cancelled, and neither even taken out of the box or used.

Then 4 weeks later a debt recovery letter came and it has been going on for 7 months!!!!!!!!!!!!!!

Harassing me for £49.00 of a service we CANCELLED RETURNED and NEVER used.

As a Virgin Pension Customer / Credit Card Account Holder and Holiday user I demand a response to this absolutely disgusting customer service and exactly what is going to be done about it?

Its cost me over 20 solid hours of my life.

 

 

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Re: Debt Referral Disgusting

Hello Sevhall

 

Welcome to our community forum pages and thank you for posting.

 

We are sorry to hear about this issue and we appreciate that this must be frustrating.

 

We'd like to help on here so we'll send you a private message so that we can get some more details from you.

 

Thank you. 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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