Virgin Media Community

[jasonsefton1_]

This is day 22 and Virgin mobile still won’t allow me to leave, they still won’t allow me my PAC code to join another provide. I still have an order parked (unable to do anything) because it’s with fraud and IT. I have complained every single day for 22 days and still no help !!! 
every single operator says “ we can’t deal with fraud and IT “. 
the worst customer experience of my life. 

please please just let me cancel the order and release my PAC code I will beg 

DO NOT JOIN VIRGIN MOBILE SHOCKING !!!!!! 

[Martin_N · Accepted solution]

Hi jasonsefton1_,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with getting your PAC code. 

I have been able to locate your account and do wish to assist further. 

What I will do is private message you so we can look into this. 

^Martin