Data used up

[paolo2]

Hi all 

I hope someone can help. I have 3 mobiles one for myself and 2 for my son's. Just checked my accounts and all 3 are stating data used up,and we've only just received our data for the month. I know something isn't right ,cause I haven't used my mobile for the internet,unless I'm at home . 

[John_GS · Accepted solution]

Hi paolo2

Thanks for posting. I am sorry for the confusion. Have you checked the data usage for each handset? 

Best,

[paolo2]

Hi 

Thanks the screen seems to be updated back to normal.

But I have another problem. My son's mobile has been set with international barring and yet he has found out his been receiving premium texts from 04470003401. Itseems his getting them every 2 days and being charged £1.50. so far his charge has been £27.50 last month.

Please can you help his mobile no [MOD EDIT:Removed]. His checked his all messages and nothing in there . Checked his spam box and nothing there either.

[ahrbee]

I had this message yesterday but when I contacted VM by phone it was confirmed that the website was giving misleading information telling me that I had used up my allowance and telling me to buy more. The call handler confirmed that I had hardly used any of my capacity and there was no need to buy more. I hope this system cliche has been sorted. It caused my wife and I a lot of stress; I suspect we were not the only ones.

[Paul_DN]

Hi paolo2,

Thank you for reaching back out, sorry to hear your Son is being charged for premium texts, these are different to international barring.

So I can have a look and try to help I will send you an invite into a private chat, once received please click mon the purple envelope to accept.

Regards

Paul.