Data sim

[Adev1]

I have an unlimited data sim used for internet access and it says on all devices no internet connection? 

[Natalie_L]

Hi Adev1, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your data connection when using your Unlimited SIM, we are here to help. 

Can you please confirm if you are experiencing this issue in one particular area (such as your home or workplace) or all over? 

Is the SIM new? If yes, has it been activated? 

Let us know and we will be able to assist further. 

Thanks 

[Adev1]

It’s used in a stationary SIM card router and has worked well previously but it now states there is no internet connection on either the router or any phone or iPad which previously connected to the systems without any issues 

[Natalie_L]

Thank you Adev1. 

Can you please confirm how long you have had the SIM for and if we have previously contacted you regarding migrating you on to a new SIM card? 

[Adev1]

It’s used in a stationary SIM card router and has worked well previously but it now states there is no internet connection on either the router or any phone or iPad which previously connected to the systems without any issues it’s in the Bolton le sands area near morecambe

[Adev1]

We’ve had the sim card between 18-24 months now, we have had no contact about migrating the sim to another 

[Natalie_L]

Thank you for your reply. 

I would like to take a look at the settings from our side so I am going to pop you over a private message to grab a few more details. 

This message will be available via the purple envelope on the top right of this page. 

Speak soon,