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gsharris
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Data rollover

First month ended and had 27GB remaining, all my data refreshed yet only 10GB passed over when says it’s not limited.

where has the other 17GB gone 

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DJ_Shadow1966
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Re: Data rollover

Hello

If you have a special offer that offers triple data only the standard data is rolled over see https://www.virginmedia.com/help/virgin-mobile-data-rollover

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Megan_L
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Re: Data rollover

Hi Gsharris, 

Thanks for using the forums to ask about your data roll over, I am sorry if this has confused you.

Can I first ask what tariff you are on? 

The link above given by Shadow is really helpful too, did you get an answer from his advice?

I also have a link here that you can use to find help about your handset's settings, including data, which I hope may help.

Thanks,

Megan_L

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