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Data rollover

I saved up 18gb from monthly roll over but recently my plan was reset and I lost my 18gb??

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Re: Data rollover

Good Evening Tobeyy,

 

Thanks for your post on our Community Forums

 

Sorry for any confusion caused in regards to your mobile account.

 

Is this in reference to the free data that Virgin Mobile offered customers or has your plan been changed? 

 

Kindest regards,

 

David_Bn

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Re: Data rollover

I had unused data saved up from quite a few months that added up to a total of 18gb. When virgin stopped the free add ons and everything reset to the normal plan my saved up data reset to my default amount which meant I lost my saved data.

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Re: Data rollover

Yeah, that was the free data that virgin added. On the 24th of June that stopped and the normal data allowances resumed.

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