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Jeanbennett79
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Data roaming

Phone will not connect to a local network in Spain. Online roaming and phone setting are all correct.  Was here in January and it worked fine..... this time just get message saying emergence calls only 

 

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Re: Data roaming

Hi Jeanbennett79, 

Thanks for your post and welcome to our community. 

Very sorry to hear that you're having an issue using your phone in Spain, especially as it worked previously. 

Are you able to do a reboot and manual network search? Do you see or can you connect to any available networks?

If not then have you had a new SIM card since your last visit? 

Which handset are you using?

Let me know, I'm keen to help. 

Emma_C - Forum Team
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Jeanbennett79
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Re: Data roaming

Hi Emma 

I have rebooted and done a search for networks. It finds 4 but will not connect to any. I have a Samsung j3 handset. Nothing has changed since I was here in January.  Thanks. 

 

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Re: Data roaming

Thanks.

I'm keen to check your account to ensure it's all working from here, so I'll pop you a personal message and take it from there. 

Emma_C - Forum Team
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