Virgin Media Community

[Ken1706]

I’ve come over to Spain to work for a few days and everyone else’s phones have connected to local networks bar mine!

I have data roaming turned on and international call barring turned off. 

I have restarted my iphone numerous occasions hoping that it would connect to a local mast but nothing happens. 

Please help as I’m not really able to do my job properly without being in contact with my other crew members. 

[enlli · Accepted solution]

Try this

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
It is critical that you set the SIM roaming applet back to Automatic mode once in the Uf Settings > Mobile Data > Sim applications
Select SIM Applications
Select Roaming
Select Select mode
Select National - you are done, go back to Home screen

[Ken1706]

Thanks so much. The IOS software was slightly different but I found SIM applications under Mobile Data and did what you suggested. All working great. Really can’t thank you enough. 

[Hayley_S]

Hello @Ken1706,

Welcome, thanks for posting.

I am sorry for the issues with your data roaming, but I am glad it is working for you now.

Have a lovely day.