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Data roaming isn't working yet again

Joining in

Everytime I go abroad the Data roaming doesn't work. It now and again connects for a second and receives notifications but other than that and the odd gmaps it doesn work.

Always getting no service and no internet connection.

I've done all the steps including changing the roaming to international and turning my phone on and off.

My phone is a 1 plus Nord


Forum Team
Forum Team

Hi @PeterF9199 thanks for your post here, although I'm sorry to hear of your concerns raised regarding roaming abroad.
As a minimum, we do need to ensure the following have been done: 
You have fully activated roaming on your device.
When putting your SIM card in to another device, are things then working or do you have the same issue?
We also need to check if the SIM toolkit as been switched on:
For an Android phone, please can you do the following: Selects Apps from your home screen > Virgin SIM toolkit > Roaming > Mode > Manual > International. Once this has been done you might need to reboot. Let us know if this works for you. 
For an iPhone, please can you do the following: Settings > Phone > SIM Applications > Roaming > Mode > Manual > International. If you’re using a newer iOS, then you it will be under Mobile Data instead of phone. Once this has been done you might need to reboot. Let us know if this works for you. 
It might be worth trying to do a manual network search to see if you can connect to any others and see if that helps. It could be that the network you're connected too maybe doesn't have the best signal where you are. This is out of our control as we don't use our own networks outside of the UK. 
Pop back and let us know so we can help further. 


I've done all those steps except putting in another phone as I don't have one at hand

Hi @PeterF9199 thanks for your reply and no problem.

Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!
Many thanks