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blueskies76
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Data not working

My sons data has stopped working on his phone, although I have checked my account and he still has a lot of data left.

I have restarted the phone but it has not changed anything

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Zak_M
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Re: Data not working

Good afternoon @blueskies76 

 

Welcome back to the forums & thank you for taking the time to post. 

 

I am sorry to hear that you son has had some issues with his Data. Are you able to let me know if you have preformed an manual network search? 

 

Kind regards,

Zak_M

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blueskies76
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Re: Data not working

No I havent, how do I do this?

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Ashleigh_C
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Re: Data not working

You can access our help page here, just select your phone and the instructions will be given.

 

Thank you. 

Ash_C
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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blueskies76
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Re: Data not working

Still no different

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Beth_G
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Re: Data not working

Thanks for giving it a go.

Can you please go into a little more detail about what's happening exactly when he does try to use his data? Is he getting an error when he does try to browse the internet? Can you also please confirm the make and model of the phone he has?

If you're able to provide a screenshot screen of what's happening, that would be really helpful.

Kind regards

 

Beth
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blueskies76
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Re: Data not working

Thanks for replying

Once wifi is off, there is no 4 or 3g at all.  This was working prior to christmas but has now stopped.  Mobile data is switched on.  I have checked my account and he has plenty of data left.

He has a huawei y9

If wifi is off, the message says internet not available

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Beth_G
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Re: Data not working

Thanks for confirming, I see. 

Is he able to make/receive calls and texts without issues? I appreciate that Mobile Data is switched on, but can I just double check that the phone is not in any sort of aeroplane mode?

Do you know if the issue is also area specific? Is he having this issue when out about and also at home?

Thanks

Beth
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blueskies76
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Re: Data not working

The issue is where ever he is.

 

Airplane mode is not on, I have checked this a few times.  He can make and receive calls

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Beth_G
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Re: Data not working

Thanks for checking blueskies76,

I'll pop you over a PM now so I can take some more details and look into the account for you. Please find my message over at the purple envelope

Thanks!

Beth
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