My phone's data won't connect while I'm abroad. Text and calls are fine.
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Hi there MRSamWilliams
Welcome to the forums and thank you for your post.
I am just going to ask a few question to see how we can assist you best with your roaming issues.
Did you manage to set up data roaming before you let the UK?
Are you currently inside or outside of the EU?
When you log in to your virgin mobile account dose this show if roaming is switched on?
Thanks in advance
@Zak_M said: "Did you manage to set up data roaming before you let the UK?"
Us customers have no account options for "data roaming", just a "roaming" on or off switch - which is on for the OP as calls and texts are working.
The "data roaming" switch is only on your (Virgin) side, which only you can see and control 😞
Thank you for correcting me there teabag.
Just the other questions then please @MrSamWilliams
Hi, I thought I had it set up, I switched roaming on. And I'm in the EU.
I am going to drop you a quick PM so that i can look into your account.
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