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nails666
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Data connection stopped

Hi, I have a Virgin Mobile unlimited SIM as part of my Ooomph package that has been working fine for over a year now in my OnePlus 3 phone. Yesterday morning it was all working but at some point around midday the data connection stopped. Voice and SMS still work as does Wifi data but now on the status bar of my phone the connection strength indicator just shows an X where it would normally show 4G/3G etc. I've rebooted the phone several times and checked it in various locations where I know there is a good signal (a friend has the same sim on the same package and confirmed that his is working fine in the same location) but still the same result. I've checked my account page online and I can't see any problems on there, it shows my package correctly and says I still have unlimited data so I'm not sure what else to do.

Any suggestions what could be going wrong?

Thanks

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Gareth_L
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Re: Data connection stopped

Hello nails666

Thanks for your post and sorry to hear about the network issues you are having

Can I please ask if this is still ongoing or have you got back on again

If you need help please let me know so I can get this looked at 

Gareth_L

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nails666
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Re: Data connection stopped

Hi, thanks for replying but the issue has resolved itself now. After a couple of days it just came back on again so not sure what it was doing. 

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Gareth_L
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Re: Data connection stopped

Hello nails666

Thanks for replying and Im glad its all working again 

If it ever happens again please check here for any network issues 

Justy choose the mobile tab 

Gareth_L