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Data charges

Stownsend
Joining in

Hi, 

I logged onto my account to see if it's possible to unlock my voicemail on their and I noticed a large yellow box saying I've used a my data yet when I go on to the my account app I've used my plan data but still have 6gb left of promotional. Have I ran out and the app is incorrect or does the my account on the website only show the data on my plan and excludes promotional data. Just a bit confused à d concerned I'm going to end up with a large bill.

Thanks

1 REPLY 1

Reece_MH
Forum Team
Forum Team

Hi @Stownsend,

Thanks for posting, and welcome back to our Forums!
 
Sorry to hear you've seen differing information regarding your data usage on the app, and the site. Unfortunately, I've been unable to identify any details using your Forum account details.

So I can assist you further in checking this, and in getting your Voicemail unlocked, I'm going to pop you a PM. Please look out for it in the top-right of the Forums, in the purple envelope.

Cheers,

Reece - Forum Team


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