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Spike3
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Data charges on nnew mobiwire

My Dad who is 84 was sent a new phone because his old one could not use the purple sim he was sent. 

I set up the phone for him, checked his balance of £17 had been transfered.He only uses it for calls and texts. 

Approx 2 wks later he tells me all his credit is gone and he did not remember calling or texting on it(phone is for emergencies) 

Upon checking I realise the phone uses data in the background, it used over that time 45mb  and he got charged £17  way to go Virgin! 

Data has now been turned off. 

There must be many people sent these phones, just a warning to turn the data off or all your credit will be eaten up very fast on a Payg tariff. 

Lucky he did not have an emergency!!! 

 

 

 

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Corey_C
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Re: Data charges on nnew mobiwire

Hi Spike3,

 

Thanks for your post and welcome to the community forums. Sorry to hear this has occurred, new mobile phones of any model will come with data services enabled. I will send a PM shortly to get your mobile account details.

 

Cheers,

Corey C

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Corey_C
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Re: Data charges on nnew mobiwire

Hi Spike3,

 

The £17 balance is now back on the account.

 

Cheers,
Corey C

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