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wheato
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Data allowance: 36gb purchased, 6gb on paperwork, 36gb on app. Why?

I've today started contract - 36gb/month for £13.

Paperwork says it's a 6gb contract, but mobile app says 36gb.

2 questions:

1) Why is this?

2) Will my data allowance reduce to 6gb at some point?

Not the greatest of starts to being a new customer 😕

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Emma_C
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Re: Data allowance: 36gb purchased, 6gb on paperwork, 36gb on app. Why?

Hi @wheato

When you signed up to the package did we advise if the 36GB was a special offer? 

Sometimes we offer a two three four ect times data package, so you could pay for 6GB but get more so in this case it would be a six times offer if that makes sense? 

However the contract would only be for 6GB as that is what you're paying for, the extra data is a gift.

 

Emma_C - Forum Team
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