on 02-08-2022 13:42
I’ve bought a data add-on, why am I receiving texts to say I’ll now pay ‘out of allowance’ rates?
on 02-08-2022 15:50
Thank you for reaching out to us in our community and welcome, sorry to hear you have bought a Data top up but have received notification you will be charged out of allowance rates, are you currently in the UK or are you Roaming?
on 02-08-2022 20:57
I’m at home in UK.
on 03-08-2022 08:48
Thanks for coming back to us @maroogie.
Are you getting the texts message on a daily basis?
Have you checked your online account to check the status of your data allowance?
on 03-08-2022 08:55
Yeah my online status looks fine, includes my add-on, stating I have 992.86MB left of 2.24GB, but the text yesterday said 'youve used up all of your inclusive data alloance for this month and will now pay out-of-allowance rates'. No text so far today.
on 03-08-2022 08:57
Thanks for coming back to us @maroogie, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.