Data add ons

[maroogie]

I’ve bought a data add-on, why am I receiving texts to say I’ll now pay ‘out of allowance’ rates?

[Paul_DN]

Hi maroogie,

Thank you for reaching out to us in our community and welcome, sorry to hear you have bought  a Data top up but have received notification you will be charged out of allowance rates, are you currently in the UK or are you Roaming?

Regards

Paul.

[maroogie]

I’m at home in UK.  

[Steven_L]

Thanks for coming back to us @maroogie. 

Are you getting the texts message on a daily basis?

Have you checked your online account to check the status of your data allowance?

Regards,

Steven_L

[maroogie]

Hi Steven,

Yeah my online status looks fine, includes my add-on, stating I have 992.86MB left of 2.24GB, but the text yesterday said 'youve used up all of your inclusive data alloance for this month and will now pay out-of-allowance rates'.  No text so far today.

@maroogie.

[Steven_L]

Thanks for coming back to us @maroogie, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L