Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
171 Views
Message 1 of 4
Flag for a moderator

Data Refresh

I have just received my monthly data refresh and its saying that I have used 254 minutes of calls how could this happen when my data has just been refreshed 

0 Kudos
Reply
Highlighted
  • 804
  • 51
  • 59
Forum Team
Forum Team
70 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Data Refresh

Hi Db12, 

 

Thank you for your post and welcome to the forums! 

 

This is a strange one, and I am a little confused as to what has happened here. There could be a couple of reasons why; The text that states it has been refreshed could have been sent at a later time, meaning the account could have been used before getting that text. 

 

All data relating to usage of the SIM can be found on your online account at any time, is there anything on there?

 

Can I ask if this is still the same, and have you had any contact with our team regarding this?

 

Cheers. 

Ryan_N - Forum Team
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
42 Views
Message 3 of 4
Flag for a moderator

Re: Data Refresh

Hi Ryan. 

I have checked my account and its not showing the same usage as what the Virgin mobile app says you would have thought both my account and the app should read the same

 

0 Kudos
Reply
Highlighted
  • 804
  • 51
  • 59
Forum Team
Forum Team
29 Views
Message 4 of 4
Flag for a moderator

Re: Data Refresh

I'm unsure why that is the case, as you said, they should both match. Is it possible you could provide me a screen shot of both? 

 

Cheers. 

Ryan_N - Forum Team
0 Kudos
Reply