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jbd33333
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DESPERATE for replacement SIM card

My phone has been cut off. For weeks I have received reminders about needing to replace my SIM, but no SIM card. I have spent 3+ hours on hold to customer services, twice requesting a SIM card. I have also made 3 forum posts now asking for help.

 

My phone has been cut off. I cannot work this week. I cannot use mobile banking. And no one has helped from Virgin. I have tried to use every possible channel to ask for a replacement SIM but it has not helped. I even tried to cancel my contract today but the line went dead.

 

This error is costing me a serious amount of money now. For goodness sake, I know moderators are seeing my posts here. PLEASE RESPOND AND HELP ME GET A REPLACEMENT SIM CARD.

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Alex_RM
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Re: DESPERATE for replacement SIM card

Hi jbd33333,

 

Thanks for posting and welcome to our community 🙂

 

I'm very sorry to hear you've been able to get in touch so far regarding a new SIM. 

 

I've popped you over a private message so I can get a few more details from you to help. (purple envelope, top right hand corner)

 

Alex_Rm

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Alex_RM
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Re: DESPERATE for replacement SIM card

Thanks very much for passing those details over for me 🙂

 

I've arranged to send you the new SIM, it should be with you withing 3-5 days.

 

Alex_Rm

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