Menu
Reply
jasonsefton1_
  • 13
  • 0
  • 1
Tuning in
293 Views
Message 1 of 2
Flag for a moderator

DAY 34 still a prisoner .... and it gets better

Hi Guys 

Day 34 and still no resolution, they still won’t give me my pac code,  

The executive team are still dealing with it and they still can’t resolve it !!!  They have given me some compensation however all I want is my PAC code. 

to make this even better !!!! They have taken a payment out from me when I don’t even have a phone with them no more and they are telling me they have no recollection of it.  So I told the bank and they have confirmed “ yep you’ve certainly paid virgin this month sir” 

PLEASE PLEASE PLEASE, somebody out there must be able to help 

LET ME LEAVE AND GIVE ME MY PAC CODE !!!!! 


please 

0 Kudos
Reply
Martin_N
  • 7.16K
  • 303
  • 452
Forum Team
Forum Team
221 Views
Message 2 of 2
Flag for a moderator

Re: DAY 34 still a prisoner .... and it gets better

Hi jasonsefton1_,

 

Thank you for your post. 

 

I'm very sorry to hear about the issue you're having. 

 

I have taken a look on our side and can see your case is dealt with by the highest level team. 

 

To ensure that all information is kept with them and I will email the agent dealing this to advise you have posted here. 

 

We do advise allowing the agent dealing with this to help resolve this for you. 

 

^Martin

0 Kudos
Reply