forumarchive,nothingtosee,
Menu
Reply
gillhoose
  • 23
  • 0
  • 1
Tuning in
248 Views
Message 1 of 9
Flag for a moderator

Customer service number doesn’t ring

I have been trying to phone virgin customer services number but it doesn’t even ring it just goes dead. Anyone got any ideas. 

0 Kudos
Reply
DRipp
  • 2
  • 0
  • 0
Joining in
219 Views
Message 2 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

Same problem. I was hoping to find an answer on here or alternative number. Still waiting for my phone to be returned.

0 Kudos
Reply
enlli
  • 6.54K
  • 1.04K
  • 1.81K
Very Insightful Person
Very Insightful Person
217 Views
Message 3 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

I've just tried the standard 0345 6000 789 and it's saying this number is unavailable! 

Not good Virgin

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
DRipp
  • 2
  • 0
  • 0
Joining in
176 Views
Message 4 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

still not working today. Any alternative contacts?

0 Kudos
Reply
enlli
  • 6.54K
  • 1.04K
  • 1.81K
Very Insightful Person
Very Insightful Person
168 Views
Message 5 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

All routes not working for me 13:14

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

RonnieStanley
  • 32
  • 0
  • 2
Tuning in
158 Views
Message 6 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

Same.
Shambles.
0 Kudos
Reply
John_GS
  • 8.11K
  • 434
  • 707
Forum Team
Forum Team
92 Views
Message 7 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

Hi all,

 

Sorry for the issue with the number not working; that is now resolved.

 

Is there anything we can assist with from here?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
RonnieStanley
  • 32
  • 0
  • 2
Tuning in
69 Views
Message 8 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

Following up my rather impatient post last week, I did eventually get through to customer service by persistent redialling.
Many thanks to Alex (in the Phillipines) who assisted me with great courtesy and efficiency.
0 Kudos
Reply
John_GS
  • 8.11K
  • 434
  • 707
Forum Team
Forum Team
66 Views
Message 9 of 9
Flag for a moderator

Re: Customer service number doesn’t ring

Glad to hear all sorted 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply