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Helpvm
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Customer Service Email & Chat portal needed

 

 

Dear Virgin,

 

Please provide us your customers with better modes of customer service communication.

An email address & chat portal  please. I do hot think it is too much to ask. Since virgin mobile started back when megastores were still around you have disappeared from our high streets.

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DJ_Shadow1966
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Re: Customer Service Email & Chat portal needed

Hello

I certainly understand, there is no customer facing email address as it isn't a secure method of doing support especially in relation with anything that needs you to pass security.

There is a chat option for support but due to the current pandemic it can be quite busy and is up and down depending on the volume.

There is also a text message only service is available see https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

 

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