Menu
Reply
  • 8
  • 0
  • 0
Joining in
515 Views
Message 1 of 5
Flag for a moderator

Credit refund on cancelled account

I have recently cancelled my mobile account with Virgin. Today I received a bill showing I was in credit. Does this get paid to me automatically & if so how or do I need to apply to Virgin to activate?

0 Kudos
Reply
Highlighted
  • 684
  • 36
  • 52
Forum Team (Retired)
Forum Team (Retired)
468 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Credit refund on cancelled account

Hi Lynnth,

 

Thank you for your post. If your mobile bill is showing as in credit with ourselves you can reclaim this money by contacting our mobile team on 0345 600 0789 or if you have a virgin landline call 150. This request can be generated by one of the agents and can be refunded to your account that your direct debit was set up with. If you need any further assistance, please keep us posted.

 

Many thanks,

 

Louis

0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
448 Views
Message 3 of 5
Flag for a moderator

Re: Credit refund on cancelled account

Thanks Louis,

I've contacted as you suggested. Should get refund in next few days.

Lynn

0 Kudos
Reply
Highlighted
  • 9
  • 0
  • 1
Tuning in
377 Views
Message 4 of 5
Flag for a moderator

Re: Credit refund on cancelled account

Hi, the same situation with me but with home internet, my last bill says I'm in credit. Should I call the same number ? Thanks 

0 Kudos
Reply
Highlighted
  • 8
  • 0
  • 0
Joining in
355 Views
Message 5 of 5
Flag for a moderator

Re: Credit refund on cancelled account

Hi.

if you call the main Virgin media number, then there are various options for whichever service you want broadband, mobile etc. 

My refund came through within a few days

Hope this helps.

0 Kudos
Reply