I wanted to upgrade my existing VM broadband to include 2 x iPhone 12's on 36 month contracts. I have 2 out of contract phones with EE so looking to move to VM.
VM ran a credit check and informed me that I didn't pass their criteria. I was asked to contact Equifax if I wanted to follow this up. Credit score and credit report obtained from Equifax, identified no issues whatsoever so I am both perplexed and annoyed.
Tried to resolve with VM again after receiving report but no one really wants to help, answer is "computer says no". Advised to email firstname.lastname@example.org. Done that but heard nothing.
As a relatively new customer to VM, having added broadband, was now looking to add 2 x mobiles and when my Sky contract is up in May also move my TV package to them. In light of this episode I'll be reconsidering.
Interesting business model if VM can turn away business from a 2 income household, which has never had any credit issues.
Seen lots of similar issues on here and can't find anyone who actually got a positive outcome, so not holding out much hope if I'm honest.
I'll take my business elsewhere, won't move the TV and when I'm out of contract also move my broadband, lost customer.