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Credit agreement

NicoleP0622
Joining in

I have my credit agreement log in number and I thought I also had my security key but it’s not working, I’ve tried calling and it’s giving me my old address post code which I change my address 2 years ago, it won’t let me press forgotten security key and I can’t get onto my old emails where the security key would of been sent to look back on when I did receive it, I did change my email with virgin so if I was able to reset or get a reminder I would but the forgotten button isn’t there either

1 REPLY 1

Sabrina_B
Forum Team
Forum Team

Hi @NicoleP0622 👋.

Thanks for reaching out to us. Apologies for the issues that you have been having with your security key, in order to assist you we would need to bring you in for a private message to gain access to your account.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina