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Jakepert
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Credit File Reporting Team Query

I’d like help regarding my current credit file entries. It appears that Virgin Mobile have reported an unpaid closed phone account. This is causing issues with my credit score and I’d like it investigated please. 

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DJ_Shadow1966
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Re: Credit File Reporting Team Query

ello

Thanks for your post. You'd need to speak to the Credit Amendments Team. Pop them a letter or email with the following information:

Name
Account Holders Name
Full Address where you had the services
A photo or screenshot showing the Virgin error on your credit file
Contact details for yourself

They will investigate this and come back to you within 28 days.

The contact options are:

By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ
Or via Email: creditfileamendments@virginmedia.co.uk

Regards Mike

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