Credit Check

[Nathan000001]

I pre-ordered a new phone on Virgin Mobile last Friday and I still haven’t received a decision, or any other email since then. Do credit checks usually take a week?

[Vikki_M]

Hi @Nathan000001

Thank you for your post and welcome to our community.

I am sorry to hear about the delay.

I will send you a private message I can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.