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Credit Check

Joining in

I pre-ordered a new phone on Virgin Mobile last Friday and I still haven’t received a decision, or any other email since then. Do credit checks usually take a week?


Forum Team
Forum Team

Hi @Nathan000001


Thank you for your post and welcome to our community.


I am sorry to hear about the delay.


I will send you a private message I can look into this further for you.


Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

Vikki - Forum Team

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