Could an advisor please get in touch with me regarding the mentioned issue. Was told this would take place in excess of a week ago, still no answer. Near impossible to contact on the telephone or web-chat.
Welcome to the Community Forums! I'm terribly sorry for our delayed response.
Are you able to provide us with some more information and what it is exactly that you need help with? I'm afraid if you are looking to make any package changes, we cannot help with these via the Community Forums, and so you would need to either call us again on 0345 454 1111 or text us on 0753 305 1809.
If you have a question concerning an existing order we'll be happy to help - we just cannot make any account changes.