Welcome to the Community Forums! It's great to have you onboard.
I'm sorry to hear you're struggling to find your Credit Agreement number and your security key for this. It will be included in an email we would have sent over when you first took out the handset. Have you taken a look through your email folders to see if you can find it?
If not, just let me know and we can get that email resent out to you.
Thanks for getting back to us. I can certainly take a look if we can get this sent out to you. I will pop you over a PM asking for some details and we can go from there. Just keep your eyes open for the purple envelope 🙂
So, how will you know it's Kate as she uses my email address? And will give you the same answers I have already given you? Also if you take a look the Credit Agreement is not in her name it's in mine as she doesn't have any money