Virgin Media Community

[Anonymous]

Created an account on Sunday morning when I applied for a phone contract, IPhone keychain created a password for this account but never saved it and now I have no opportunity to reset it since I do not have a Virgin Mobile number which appears to be a prerequisite to reset it. I wanted to check if the status of the order has changed since it still appears to be parked which is also becoming quite an inconvenience. Is there a way to reset it that I've missed?

[Martin_N]

Hi KyleJRed,

Thank you for your post and welcome to the community. 

I'm sorry to hear about your password. 

I am unable to locate your account on our side so what I will do is private message you so we can look into this. 

^Martin