Menu
Reply
Anonymous
Not applicable
131 Views
Message 1 of 2
Flag for a moderator

Created an account when ordering a phone and now cannot access it

Created an account on Sunday morning when I applied for a phone contract, IPhone keychain created a password for this account but never saved it and now I have no opportunity to reset it since I do not have a Virgin Mobile number which appears to be a prerequisite to reset it. I wanted to check if the status of the order has changed since it still appears to be parked which is also becoming quite an inconvenience. Is there a way to reset it that I've missed?

0 Kudos
Reply
Martin_N
  • 7.61K
  • 326
  • 478
Forum Team
Forum Team
109 Views
Message 2 of 2
Flag for a moderator

Re: Created an account when ordering a phone and now cannot access it

Hi KyleJRed,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about your password. 

 

I am unable to locate your account on our side so what I will do is private message you so we can look into this. 

 

^Martin

0 Kudos
Reply