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Created an account when ordering a phone and now cannot access it

Anonymous
Not applicable

Created an account on Sunday morning when I applied for a phone contract, IPhone keychain created a password for this account but never saved it and now I have no opportunity to reset it since I do not have a Virgin Mobile number which appears to be a prerequisite to reset it. I wanted to check if the status of the order has changed since it still appears to be parked which is also becoming quite an inconvenience. Is there a way to reset it that I've missed?

1 REPLY 1

Martin_N
Forum Team
Forum Team

Hi KyleJRed,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about your password. 

 

I am unable to locate your account on our side so what I will do is private message you so we can look into this. 

 

^Martin