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Conversion from pay as you go

bananas1234
Tuning in

on ‎06-01-2022 18:28

Hi. I have had a call open with you for weeks requesting a switch from pay as you go to pay monthly which has been blocked for some as yet unexplained technical reason.  It was escalated to  a back office IT team and has gone nowhere - I doubt anyone has looked at it. I have chased it via your contact centre multiple times. The last time I was told it would be fixed by 5th January. It is now the 6th. Pay as you go is due to stop working for me on the 11th. Please can someone fix it for me?

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2 REPLIES 2

John_GS
Forum Team
Forum Team

on ‎06-01-2022 18:33

Hi bananas1234

Thanks for posting and apologies for the issue you're facing with the conversion to SIMO. I understand how eager you are to get this sorted.

I shall send you a PM now to assist further.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎24-03-2022 11:04

Hi @bananas1234,

Thank you for speaking to me over Private Message in regards to your issue. 

I'm glad that your ongoing problem has been resolved for you now. Please get back in touch with us if you need any further help or assistance.

Thank you.

Paulina_Z
Forum Team

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