Hello andyxl987
Sorry this is happening
Have you checked to see if any payments have been taken since your disconnection
We don't have direct access here on the Forums to check credit files
You'd need to speak to the Credit Amendments Team. Pop them a letter or email with the following information:
Name
Account Holders Name
Full Address where you had the services
A photo or screenshot showing the Virgin error on your credit file
Contact details for yourself
They will investigate this and come back to you within 28 days.
The contact options are:
By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ
Or via Email: creditfileamendments@virginmedia.co.uk
Gareth_L