Virgin Media Community

[andyxl987]

Hello, my (M500 Fibre Broadband - Oomph Unlimited data SIM) contract ended in November 2020 and I should no longer have any services with you. However, upon checking my credit report via ClearScore, Virgin Telecom are still sending Equifax credit information as recently as 11th May 2021.

This is quite worrying that an "agreement" still exists 6 months after I terminated my contract with you.

Please ensure I am no longer a "customer" in any of your systems and providing Equifax with false information.

[Gareth_L]

Hello andyxl987

Sorry this is happening

Have you checked to see if any payments have been taken since your disconnection

We don't have direct access here on the Forums to check credit files 

You'd need to speak to the Credit Amendments Team. Pop them a letter or email with the following information:

Name

Account Holders Name

Full Address where you had the services

A photo or screenshot showing the Virgin error on your credit file

Contact details for yourself

They will investigate this and come back to you within 28 days.

The contact options are:

By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ

Or via Email: creditfileamendments@virginmedia.co.uk

Gareth_L