I have received a buy-out charge for cancelling my sim-only deal with Virgin despite applying for an STAC code and switching within the 14 day cooling off period. Due to a change in my job, I would incur roaming charges on my contract hence why I switched.
The contract started on the 30th of September, the STAC was requested on the 6th of October and the charge was incurred on the 7th. I actually phoned Virgin Customer Services as well and they said it was cancelled within the period, so is it possible to remove this £51.81 bill?
I used the STAC to set up my new mobile account with 3 on the same day that I received the code from Virgin, so that would give another 4 working days within that 14 day return period for the account to be closed.