Virgin Media Community

[ashpole]

Hi,

Please can I get some help with a final bill. I had two VM SIM Only, both started the same day (26 January 2021), had the same tariff (4GB) and left the same day (14 April 2021).

One Contract Buy-Out Charge is £17.28, the other is £25.82. This doesn’t seem correct.

[Sasha_W]

Hi @ashpole, 

Thanks for posting this on here and sorry to hear you're having some trouble. 

Can I just confirm, what phones did you have for the SIMs? Was it the same phone as well? 

I can certainly take a  look into this for you 🙂 

Thanks 

[ashpole]

2 x iPhone XR. 

[Laurie_C]

Hi ashpole,

Thanks for confirming this. I'm just going to send you a Private Message so that I can confirm some details with you. Please look out for a purple envelope in the top right corner of your screen.

Cheers,

Laurie

[ashpole]

I’ve done everything asked of me but it’s now one since I heard back on this issue. You’re about to take funds under my Direct Debit which I believe might be wrong.

Advice @Laurie_C ?

[Laurie_C]

Hi ashpole,

Apologies for the delayed response, I've sent you a private message to update you on the current situation with this. Thank you for your patience.

Kind regards,

Laurie