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ashpole
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Contract Buy-Out Charge Error

Hi,

Please can I get some help with a final bill. I had two VM SIM Only, both started the same day (26 January 2021), had the same tariff (4GB) and left the same day (14 April 2021).

One Contract Buy-Out Charge is £17.28, the other is £25.82. This doesn’t seem correct.

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Sasha_W
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Re: Contract Buy-Out Charge Error

Hi @ashpole

 

Thanks for posting this on here and sorry to hear you're having some trouble. 

 

Can I just confirm, what phones did you have for the SIMs? Was it the same phone as well? 

 

I can certainly take a  look into this for you 🙂 

 

Thanks 

Sasha - Forum Team


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ashpole
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Re: Contract Buy-Out Charge Error

2 x iPhone XR. 

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Laurie_C
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Re: Contract Buy-Out Charge Error

Hi ashpole,

 

Thanks for confirming this. I'm just going to send you a Private Message so that I can confirm some details with you. Please look out for a purple envelope in the top right corner of your screen.

 

Cheers,

Laurie

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ashpole
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Re: Contract Buy-Out Charge Error

I’ve done everything asked of me but it’s now one since I heard back on this issue. You’re about to take funds under my Direct Debit which I believe might be wrong.

Advice @Laurie_C ?

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Laurie_C
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Re: Contract Buy-Out Charge Error

Hi ashpole,

 

Apologies for the delayed response, I've sent you a private message to update you on the current situation with this. Thank you for your patience.

 

Kind regards,

Laurie

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