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Contacts names not showing in calls and texts

I switched to virgin SIM card around 2 weeks ago and everything was fine, then today all my calls and texts are not showing the contact from my phone book, they are just showing as the mobile number - please help! 

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Re: Contacts names not showing in calls and texts

Hi Kayleigh88, 

Thanks for your post and welcome to our community.

Really sorry you've been having some issues with your contacts since swapping SIM cards, this isn't good. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than normal. 

Can I ask if this has been sorted since your post? 

If not then please can you confirm the make and model of the handset you're using? 

 

 

Emma_C - Forum Team
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