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darenj01
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Contacting Virgin Mobile - How???

I wish to contact VM mobile but the 789 just cuts off and live chat is not available.

Having just re-contracted to ooomph and need to bring in 2 mobile numbers for the family plan.

No way to do this online, all paid for by same DD and under account management but they have a different a/c number from way back...

Chap was very helpful this morning in switching contracts for VM but could not action the above changes as the mobile dept need to action this and I cannot contact them...

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adsk
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Re: Contacting Virgin Mobile - How???

I was just going to post a similar question.  Just received my bill today that is wrong.  You go to the contact us page, message us and it says click the button below to get started. No button!

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Ryan_N
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Re: Contacting Virgin Mobile - How???

Hi darenj01, 

 

Thank you for your post. 

 

Sorry to hear of the troubles you've been having here. Have you been able to read through this FAQ to see if you're eligible for the family plan; here. If you have spoken with someone already or even if not please let me know 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Ryan_N
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Re: Contacting Virgin Mobile - How???

Hi adsk, 

 

Thank you for your post also. 

 

Do you still need to speak with someone? Sorry you've not been able to - more than happy to help if you could expand on the issue? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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darenj01
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Re: Contacting Virgin Mobile - How???

I know they qualify, I need to contact VMobile for someone to add them as stated in my post but it is NOT possible!

Thanks

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Steven_L
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Re: Contacting Virgin Mobile - How???

Hey @darenj01,

 

I can see that you have spoken to the team since you last posted. Have they been able to resolve this for you and get all of your handsets added to your family plan?

 

Regards

Steven_K

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darenj01
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Re: Contacting Virgin Mobile - How???

All sorted thanks.

The boy Gerald done good.

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Corey_C
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Re: Contacting Virgin Mobile - How???

Thanks for the reply and update, darenj01, glad to hear it's been sorted.

 

Cheers,

Corey C

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