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Contact number

Carla1987
Joining in

on ‎03-09-2022 22:02

How do I find my contract number if I cannot find my original email with it on, I just want to know how long is left on my contract.

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7 REPLIES 7

Graham_A
Very Insightful Person
Very Insightful Person

‎03-09-2022 22:05 - edited ‎03-09-2022 22:08

@Carla1987 

The contract term information is available under the plan tab via the My Virgin Media app when looking at the Virgin Mobile account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Carla1987
Joining in
In response to Graham_A

on ‎03-09-2022 22:32

Again it is asking for credit agreement information, I don't know what the I don't know what the number is and it isn't the account number

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Graham_A
Very Insightful Person
Very Insightful Person
In response to Carla1987

on ‎03-09-2022 22:40

Isn't that information given on your monthly bills?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Carla1987
Joining in
In response to Graham_A

on ‎03-09-2022 22:42

That's what I thought but it says that is the wrong number, I don't know another number. I will call them tomorrow, thank you for your help

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Ilyas_Y
Forum Team
Forum Team
In response to Carla1987

on ‎04-09-2022 10:29

Hey @Carla1987, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

Have you managed to find the credit agreement information or do you still need assistance?
Let us know.

Kind regards.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Carla1987
Joining in
In response to Ilyas_Y

on ‎04-09-2022 10:38

Still not found it wait my son to come home so I can use his phone to call 

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Ilyas_Y
Forum Team
Forum Team
In response to Carla1987

on ‎04-09-2022 10:43

Thanks for the reply @Carla1987.

Let us know how it goes.
And if you need any assistance, we'll be right here 🙂

Kind regards.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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