Virgin Media Community

[GarethS1994]

Hi there,

I’m experiencing a frustrating issue with the contacts on my iPhone. The numbers appear spaced (07 123 456 789) instead of 07123 456789.

Upon reading on these forums I understand that this issue is caused by a formatting issue with the contacts on iPhone as the SIM card is somehow linked to a Belgium network or setting.

Because of this issue, I cannot call the numbers when they appear spaced as the iPhone thinks it’s in another country and all contacts that call me appear as numbers instead of names.

I have never had this issue happen before with any other network and this results in my phone being next to useless.

Is there a way to sort this issue out once and for all otherwise I will look to leave as the network is creating issues for me that I haven’t ever had with any other provider.

[Travis_M]

Hi @GarethS1994 

Thanks for posting on our community forum, a warm welcome to you with this being your first post and sorry to hear about the issue with your SIM.

Can you head to Settings > General > Language & Region > Region and then select United Kingdom - perform a full reboot of the phone and see if this works please?
 

Regards

[GarethS1994]

Hi there,

Many thanks for your reply.

I have tried every single setting that has been suggested. I have tried turning Dial Assist off, still same problem. Changing local language to another language and back to United Kingdom, same issue happens, I did have access inside of phone/mobile data to choose SIM applications and change the settings from automatic to national and this fixed it for a good while but now that option has disappeared and the problem is back again.

Like I said this issue is frustrating and renders my iPhone as being useless really!

[Travis_M]

Hi @GarethS1994 

Thanks for your response

Have you performed a full reboot of the phone after trying the steps? 

Regards

[GarethS1994]

Yes, weirdly, if I restart the iPhone without performing any of the above steps before rebooting, it’ll be fine for about 1-3 days and then it will happen all over again.

It usually takes two reboots to come back to being normal again.

[Client62]

Check the iCloud country settings

[GarethS1994]

Already done, iCloud country settings are set to United Kingdom.

[Travis_M]

Hi @GarethS1994 

Thanks for your response

I'm going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

Regards