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Contact and help

Joining in

I had a SIM on contract. I work away a lot. My SIM got cancelled when I changed the package online via my account. Due to the Standing Order not going through with the bank.

I need a new SIM ASAP, but am abroad. I am trying to order one online to get to my house as my friend is travelling to me on the weekend.

The website says it is busy helping people and to call. I don't see an email option or a chat option to help me out.


Forum Team
Forum Team

Hi mikeylew1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you're having an issue with this. We can certainly look in to this for you but will need to confirm some details with your first of all. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Forum Team

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