Constant "refreshing sim data" message

[Jaydee223]

I got a galaxy tab s8 around a month ago and specifically when I am gaming a message pops up saying "refreshing sim data". When this message appears it slows my connection considerably and is very frustrating. 

Would anyone happen to know why this is happening and to how to fix it? I would contact Virgin but I can't seem to find anywhere to contact them! 

[Vikki_M]

Hi @Jaydee223

Thank you for your post and welcome to our community.

I am sorry to hear about the error message you are receiving.

Could you try the below please?

Try Settings _ Connections _ Mobile Networks _ Access Point Names. 

Got to the three dots at the top and choose Reset to Default.

Please let us know if this resolves the problem 🙂

[Jaydee223]

Hi @vikki_M

Thanks for replying, I'm afraid this has not worked, still getting the same issue. 

Can you advise anything else?

[Vikki_M]

Hi @Jaydee223

Thank you for trying.

Could you try the SIM in a different device please to see if you get the same issue?

[Jaydee223]

Hi there 

I put the sim into a galaxy s8 plus phone and tested a couple of games, no problem on the phone... the message did not appear.

I put the sim back into the tab s8 and the same problem occurred. 😞 

[Adri_G]

Hey @Jaydee223,

Thanks so much for this reply and for testing your SIM on another device for us.
Sorry to see that didn't work either.

This means your SIM is ok, the problem could be in which type of SIM you are currently using, can you please give us this info? You would need to use a data-only SIM on your tablet or iPad in general. Standard SIMs used in mobiles would not work.

Please, confirm so we can advise further from there.
Cheers

[Jaydee223]

Hi 

I'm not sure how to check. I just have the virgin sim supplied with my tablet. Is there a way I can check the type of sim? Again, I'm just using the one supplied by virgin so I assume it's a data only sim. 

[Adri_G]

No worries jaydee223, It's ok if you are not sure.

I shall be able to check this for you.
To enable me to do so, I will PM you now.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

[Adri_G]

Hi Jaydee223, thank you so much for the messages and for your patience. Always happy to help, please feel free to get back to us should you need anything else in the future 🙂

[Jaydee223]

Hi adri 

Thanks fir sending the new su