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natalielouise86
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Constant calls from overseas

Hi,

My mum is getting dozens of nuisance calls a day from various places like Somalia, Vanuatu, Burkina Faso and many others. There are now about 15 different countries calling and the numbers are slightly different each time so we can't block them. How do we stop this? It's been happening for about 6 weeks now. 

i created a contact in her address book and added just the country codes in the numbers field, then blocked the contact, however we have a new bunch of country codes calling today. 

Shes resorted to switching off her phone now just to get a break, but she has Parkinson's and I don't like that she is not contactable. 

I can see in the account settings online I can block international calls but it seems that it's just outgoing calls.

help!

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natalielouise86
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Re: Constant calls from overseas

Has no one else experienced this???

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John_GS
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Re: Constant calls from overseas

Hi natalielouise86

 

Thanks for posting. My apologies for the delayed reply and the calls your Mother is getting. Is this on her mobile or landline please? 

 

Kind regards

John_GS
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natalielouise86
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Re: Constant calls from overseas

It’s on her mobile

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Corey_C
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Re: Constant calls from overseas

Hi natalielouise86,

 

Thanks for your reply, depending on the make/model of the handset you can block calls from unknown or specific numbers, you can find out more here https://www.virginmedia.com/help/home-phone-nuisance-calls. Or we do have the option to change the mobile number for you.

 

Cheers,

Corey C

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