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Miroma
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Compulsory Sim swap

Hi, I need some help... My Mother's pay as you go sim card has been deactivated as part of the sim swap / network upgrade at virgin but she did not get the replacement sim card because she had been in hospital as she was diagnosed with terminal cancer. She is no longer living at the same address and was only discharged from hospital today and she is now living with me. She really needs to keep her previous mobile number but because it has been a few months since her sim card was deactivated I wanted to ask if anyone knows if it would still be possible to get a replacement sim and keep the same number and if so what do we need to do to sort it out? Thanks 

 

 

 

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Zak_M
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Re: Compulsory Sim swap

Good morning @Miroma 

 

Welcome to the forums and thank you for taking the time to post. 

 

I can most defiantly take a look into this for you.  

 

So that I am able to assist you further, I will need to drop you a PM.  Please keep your eye on the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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