Can anyone advise me on Virgin Mobile's complaints procedure please?
I'm getting nowhere with the on-going issue I have with my phone, so I looked on Ofcom's website, re: 'complaints'. Apparently I need to go through the motions of Virgin's own 'complaints procedure' to obtain a 'deadlock letter' before I can take my complaint to an Alternative Dispute Resolution (ADR) scheme. I have already completed Virgin's online 'complaint' form, but got no reply. Are they more likely to take notice if I send them a letter (by post)?