2 weeks ago
I cannot believe the way I am being treated.
Who do I complain to re a warranty claim please.
I am being told the phone screen was cracked on receipt.
I have photos I took prior to despatch specifically to address such an allegation but I am being ignored.
I am really sorry to hear this and I can assure you this isn't the level of service we aim to provide.
We would aim to fix your phone wherever possible but if the handset has arrived with a crack on it then there would be a charge.
If this has happened in transit then you would be able to raise a case with the courier to dispute this if you have the pictures as mentioned, I'm sure they would be able assist further.
I can also see from the back end of things that since posting you've been in touch and the team are dealing with your complaint.
Do let us know if you need anything else.