Menu
Reply
MandyLunn
  • 5
  • 0
  • 0
Joining in
113 Views
Message 1 of 2
Flag for a moderator

Complaint

I can't login in. I can't create an account. No-one is answering the phones. There is no way to contact by email. I have been trying for 4 days to contact someone about my account. My bill is£20 usually £5. I can't put a cap via automated phone because the option for adding a cap is a dead end. Why aren't you stepping up to provide better contact ways for your customers? Why don't you have an email contact?

0 Kudos
Reply
Andi1
  • 8
  • 1
  • 0
Tuning in
106 Views
Message 2 of 2
Flag for a moderator

Re: Complaint

If you download the virgin mobile app I think it gives you the option of changing your cap through there.

0 Kudos
Reply