Virgin Media Community

[Daz96]

Hi folks, can anyone help me with trying to chase up my complaint. 4 advisers informed me that someone from the case management team would call be. That was 2 weeks ago still nothing

[Melissa_F]

Hi Daz96,

Thanks for your post and welcome to the community.

Apologies for the delay getting back to you and that you haven't heard from us regarding your complaint. 

I've had a look and your complaint is still active and assigned to the correct team who will be in touch as soon as they can. We do aim to resolve complaints with 28 days. 

Thanks

Melissa