I am beyond cross with the response recieved to my complaint.
It reads like my original complaint wasn't actually read or understood and again directs me to call o2 regarding my virgin mobile finance credit agreement. It also advises that I can ring on 0345 454 1111 to discuss the resolution, but I can't get past the robot! It asks for a virgin landline number virgin media account number NEITHER of which I actually have! That was part of my original complaint!
My initial complaint was that I couldn't access my credit agreement because I was missing the security key. o2 had claimed I didn't owe anything which categorically isn't true based on the last statement I had recieved from virgin mobile back in october. The number on the bottom of that statement is the number from above that I can't speak to a human on.
Your letter reads like it was written by AI and spends more time with empty vapid wording about hoping that my family is doing good than it actually does providing a resolution which incidentially was to speak to o2...AGAIN...
It is just as well I'm not trying to contact you to say I can't afford my payments!
Virgin claim I need to speak to o2 and o2 claim I need to speak to Virgin as it's about a handset loan not my airtime.
To add further insult, when I got your initial message saying you had my complaint and would be in touch, you provided a link where I could check the status of the complaint. This doesn't work! I get a message advising that "Your account has been disconnected. This means you're unable to manage on-going issues or raise new ones."
At this rate, I feel you ought to just write off the loan as a gesture of goodwill!
Will someone please just let me actually communicate with a human that knows how to resolve this?
