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Chip Swap Bother

Dear Virgin,

You sent my sim chip to my old address. I'm really annoyed because my phone has stopped working AND somebody else received the new chip and used all my credit!

Can you please cancel the old chip and send out a new sim to my current address?

Thank you

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Message 2 of 6
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Re: Chip Swap Bother

did you update your address with virgin mobile when you moved?

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Re: Chip Swap Bother

> did you update your address with virgin mobile when you moved?

I never gave my address to Virgin. They must have obtained it from the single online top-up i did around 10 years ago.

The first warning I had of the chip swap was an SMS message saying "We've just sent out your new sim chip!". Did anybody else have this experience? Or does Virgin send out advance notice of the chip swap but in my case it went into my spam box?

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Message 4 of 6
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Re: Chip Swap Bother

Normally they sent out email (if they had one) or text. 

The problem with text is they don't last for ever if the phone is switched off for prolonged periods

I'll escalate this to the team. Keep an eye out for a message.

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Re: Chip Swap Bother

> I'll escalate this to the team. Keep an eye out for a message.

Thank you

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Re: Chip Swap Bother

Hi csbother,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry there's an issue with your chip swap- this is something I can help with, I've popped you over a private message to get a few more details from you.

 

Alex_Rm

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