> did you update your address with virgin mobile when you moved?
I never gave my address to Virgin. They must have obtained it from the single online top-up i did around 10 years ago.
The first warning I had of the chip swap was an SMS message saying "We've just sent out your new sim chip!". Did anybody else have this experience? Or does Virgin send out advance notice of the chip swap but in my case it went into my spam box?